Provides advanced knowledge of subject matter pertaining to one or more technology pillars o Cloud technology o Networking o Messaging and Unified Communications o Servers o Cybersecurity o Identity Access o Endpoint Manager deployment and maintenance Acts as escalation resource for Systems Administrators and Systems Engineer I. Provides quality service and support to our

Provide expert remote support for trouble shooting and educating the client on use of our telecom and UC services with a focus on Client satisfaction Service delivery quality Technical excellence Drive to meet and exceed organizational goals for Customer Satisfaction First Contact Resolution Rate Employee Satisfaction Average Speed to Answer Demonstrate strong customer se

Maintain tool kit, supplies, and accurate inventory for assigned territory. Perform preventive maintenance and adjustment of photocopiers Repair photocopiers, copiers at the site location. Includes complex disassembly, cleaning, and replacement of individual parts, reassembly, testing and adjustment. Troubleshoot equipment to determine the cause of malfunctions. Estimate

Provide expert remote support for trouble shooting and educating the client on use of our telecom and UC services with a focus on Client satisfaction Service delivery quality Technical excellence Drive to meet and exceed organizational goals for Customer Satisfaction First Contact Resolution Rate Employee Satisfaction Average Speed to Answer Demonstrate strong customer se

Performs full range of on site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction. Successful completion of training classes and effective servicing of those product

Professionally represent the company as responsive, reliable, and customer oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line. Install, service and troubleshoot all printing and scanning issues of all production systems. Develop and maintain effective relationships with customers and fellow employees. Follo

Supports the success of an assigned team of sales representatives, including Regional Vice Presidents of Production Print, Vice President of KM 1 Sales, and Business Development Sales Representatives. Meets assigned targets for profitable sales growth in assigned product lines. Provides coaching and professional development to team member sales associates in order to enha

Communicate with, support and align with the Directors of Business Development (Sales responsibility) of IP Channel to drive pipeline growth within the 3 channels and increase sales of industrial print solutions in North America ((Direct, Dealer and Industrial Print channels) Performance measured by unit sales compared to the fiscal plan and unit sales expectations Analys