Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

The Service Engineer that supports our Agena Bioscience business has responsibility for ensuring the optimal functioning of the MassARRAY system. Your primary responsibility will be to provide on-site technical support, overseeing installation, calibration, repair, training, and maintenance tasks. By ensuring the MassARRAY system runs efficiently, you'll minimize downtime, enabling our team of scientists and engineers to utilize it effectively in designing and building products. We may occasionally require your expertise for on-site support to our Americas-based customers.

Key Job Responsibilities:

• Repair, install and maintain mass spectrometers, dispensing equipment, liquid handlers, computers/databases, and application software.
• Foster collaborative relationships with Agena's Sales Representatives, Customer Service, Applications & Technology, Product Support and other departments to enhance professional support.
• Perform, record, analyze data and interpret results from customer support projects, and present the results to customer support, application, and research and development teams.
• Adhere to departmental protocol including, but not limited to, service call scheduling, parts ordering, Return Materials Authorization, service call logging and expense reporting.
• Maintain ISO complaince through tasks such as completing field change orders, customer complaint handling, and instrument configuration documentation.
• Attend scientific meetings and seminars as directed for further professional development.

Qualifications/Education:

Skills

• Basic knowledge of IT and networking concepts, including Oracle Database.
• Ability to perform effective and appropriate analytical, critical thinking and troubleshooting skills in time sensitive situations.
• Contribute to the development of new plans, models, standards and techniques.
• Widely uses and applies standard principles, theories, concepts and techniques in addition to a working knowledge of related disciplines.
• Networks, shares knowledge, and keeps up-to-date with peers in the company.
• Design and perform experiments under general supervision according to departmental needs, utilizing standard and process specific molecular biological methods.
• Examine data and prepare technical reports, summaries, protocols and quantitative analysis and ensure experiments are well documented.
• Efficiently completes many specialized tasks that frequently require the exchange of detailed technical or sensitive information; establishes protocols and procedures.
• Uses ability as a skilled specialist to contribute in development of concepts and techniques, and to complete tasks in creative and effective ways.

Problem Solving

• Identifies problems, investigates alternatives, recommends courses of action.
• Solves problems in complicated situations through the application and integration of analytical skills, creativity and judgment.
• Problems are of moderate scope and complexity where analysis of situation or data requires review of identifiable factors.
• Independence
• Works under general direction; assignments are given and reviewed in terms of objectives.
• Determines and develops approach to work.

Interactions

• Adapts communication to accommodate audience diversity and may communicate internally at higher levels
• Builds internal and external relationships; actively represents team in inter-departmental projects.
• Produces polished, original correspondence and communication material for internal audiences.
• Prepares and formally presents results of technical work to large audiences.

Impact

• Impacts business performance and operational efficiency through the delivery of results.
• Failure to obtain organizational outcomes, decisions, or recommendations will result in substantial delays to projects, projects or operations.

Leadership

• Leads projects of limited scope; provides constructive input to team members.
• Demonstrates courage and willingness to make sound decisions in a timely manner.
• Places difficult issues on table in open and constructive manner.
• Participates in developing and implementing solutions.

Experience

• Bachelor's Degree in physics, biotechnology, bioengineering, electronics, biochemistry, or related field.
• 3+ years of field service, customer support, technical support or similar customer-facing experience as an Engineer or Scientist.
• Previous experience with sophisticated, complex and/or scientific laboratory equipment.
• Experience in life science industry and with mass spectrometry is desirable.

Compensation/Benefits:

The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, equity, medical/dental/vision insurance, 401k/Match.

Base Salary Range for this position is $87,136 - $95,000.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.