Your Title: Director, Customer and Partner Marketing

Job Location: Westminster, CO/ Open to Remote

Our Department/Sector: Owner & Public Sector

The Trimble Owner & Public Sector marketing team is looking for an individual who wants to leverage their unique combination of business, creative, and marketing expertise to lead our transformation towards making the customer voice central to our GTM motion. This role will require strong collaboration across product, sales, customer success, and marketing resulting in a unified vision, message, and strategy for building a customer advocacy program that builds trust, earns engagement, and cultivates a thriving community of customer champions.

What You Will Do:

Help create customers for life! Prevent revenue churn with existing customers by creating an extraordinary customer experience.You have a customer-first mentality. You are passionate about building programs that deliver customer value and can be scaled to meet the needs of a rapidly growing business. You are a skilled cultivator of both customer and internal relationships and will work closely with internal stakeholders to understand and meet their customer advocate needs.

Your Role:

• Lead a team to plan, build and implement and deliver a successful customer reference program, building a community of eager customers who are willing to participate in 1:1 sales, industry reference and/or PR calls

• Partner with Customer Success leadership teams around the world, to define new marketing programs and initiatives that drive software engagement, adoption and account retention.

• Responsible for the Net Promoter Score (NPS) process and advises the business on what actions we can take to improve customer service to our clients.

• Lead and own the Owner & Public Sector user conference, other industry events and the O&PS customer roadshow series

• Build and nurture our customer advocacy program with customer appreciation that motivates and inspires advocacy, retention, and growth

• Uncover the motivators and goals of our customers and partner cross-functionally to identify compelling opportunities for customers to engage with Trimble in both inbound and outbound programs

• Facilitate our c-suite, sales, and marketing teams to hold conversations that incorporate real customer stories and proof points

• Capture and develop stories that provide coverage for key go-to-market themes and product value statements

• Drive engagement of customers to advocate for Trimble Owner & Public Sector on third-party review sites

• Define global and regional joint marketing plans with strategic partners and resellers

• Help translate annual strategic partner plans into actionable programs and campaigns.

What Skills & Experience You Should Bring:

• 10+ years marketing or communications leadership experience in a high-growth B2B/SaaS/Enterprise software company

• Understand how to leverage various channels to generate a groundswell of positive awareness and perception

• Ideally have public company experience and have been a part of intense growth

• Excellent interpersonal skills

• Proven track record of team leadership, strategic planning, and program execution

• Strong team building and team management skills

• Experience creating and running Customer Advisory Boards

• Experience with Salesforce & Marketo preferred

About Trimble:

Trimble is an industrial technology company, concentrated on helping the world work better. Our technology enables jobs to get done more precisely and accurately so you can build, construct, grow and move the things we need to live our lives and build future communities.Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation.

Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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